What Is the Viking River Cruise Service Guarantee?

While planning a vacation, it’s crucial to consider the service guarantee provided by the cruise company to ensure a worry-free and fulfilling experience. The Viking River Cruise Service Guarantee is a commitment to excellence, assuring passengers of outstanding service and unparalleled customer care throughout their journey. This guarantee encompasses various aspects of the cruise experience, including onboard amenities, accommodations, dining options, and excursion choices. With an unwavering dedication to customer satisfaction, Viking River Cruise strives to exceed expectations and create unforgettable memories for every traveler. So, let's delve deeper into the details of the Viking River Cruise Service Guarantee and discover the peace of mind it offers to those embarking on an extraordinary river cruise adventure.

What Are the Tips on a Viking River Cruise?

When it comes to tips on a Viking river cruise, it’s important to note that gratuities aren’t included in the cruise packages. This means that you should be prepared to tip the crew at the end of your trip. The recommended amount is $10-12 per person, per day. This can vary depending on your personal preferences and the level of service you’ve received. If you’ve a favorite crew member who’s gone above and beyond, you may choose to tip them a little extra.

In addition to tipping the crew, it’s also customary to tip the program director. The program director is responsible for ensuring that your cruise runs smoothly and will be there to assist you with any questions or concerns you may have throughout your trip.

It’s important to remember that tipping isn’t mandatory, but it’s greatly appreciated by the crew members who work hard to make your experience unforgettable. If you choose not to tip, it’s always helpful to provide feedback on the exceptional service you received during your trip.

Packing Tips for a Viking River Cruise

  • Roll your clothes instead of folding them to save space
  • Bring versatile clothing items that can be mixed and matched
  • Pack a travel-size laundry detergent for washing clothes on board
  • Don’t forget to bring comfortable walking shoes for shore excursions
  • Pack a small first aid kit with essential medications
  • Bring a power strip or extension cord for charging multiple devices
  • Pack a light jacket or sweater for cooler evenings on deck
  • Don’t forget to bring your travel documents, including passport and visa
  • Include a travel adaptor for charging devices in different countries
  • Consider packing a reusable water bottle to stay hydrated on excursions
  • Bring a small daypack for carrying essentials during shore excursions
  • Pack a swimsuit for enjoying the indoor pool on the ship
  • Include a travel-size toiletry bag with necessary toiletries
  • Pack a travel umbrella in case of rain
  • Don’t forget to bring a camera or smartphone for capturing memories
  • Include any necessary electronics chargers or cables
  • Pack a good book or e-reader for relaxing on the ship
  • Consider bringing a small collapsible bag for souvenirs

Viking River Cruises understands that travel plans may need to be adjusted. With their Risk-Free Guarantee, guests can reschedule their cruise date up until 14 days prior to their original departure without incurring any fees. This flexibility ensures that guests can have peace of mind when it comes to their travel arrangements.

Can You Reschedule a Viking River Cruise?

Viking River Cruise offers a comprehensive service guarantee known as the Risk-Free Guarantee that allows guests to reschedule their cruise date without any penalty. This guarantee ensures that passengers can change their plans up to 14 days before their original departure date, and Viking will waive all fees associated with the change. This flexibility allows guests to adapt their travel plans according to their convenience and personal circumstances.

It’s important to note that the Risk-Free Guarantee doesn’t apply to all of Vikings itineraries or promotional fares. Guests are urged to consult the specific terms and conditions associated with their booking to understand if they qualify for this guarantee. However, for eligible trips, this guarantee ensures that guests can make changes with ease and confidence, knowing that Viking will accommodate their needs without any financial implications.

By providing this level of flexibility, Viking ensures that guests are prioritized and offered options that suit their individual circumstances. This approach sets Viking apart in the travel industry and demonstrates their dedication to providing a seamless and memorable cruise experience.

By waiving any fees associated with the change, Viking ensures that passengers have the flexibility to adapt their travel plans according to their convenience and personal circumstances. This guarantee reflects Vikings commitment to customer satisfaction and sets them apart in the industry.

What Are Some Examples of Situations Where Guests Might Need to Reschedule Their Viking River Cruise?

There are several situations where guests may need to reschedule their Viking River Cruise. For instance, unexpected medical emergencies or illnesses that prevent travel, family emergencies or personal events that require a change of plans, or unforeseen travel restrictions or advisories that make it unsafe or impossible to embark on the cruise.

Viking offers a variety of shore excursions for it’s passengers to enhance their travel experience. However, if you find yourself needing to cancel an optional shore excursion, rest assured that most of them are refundable. As long as you provide notice of cancellation at least 48 hours prior to the scheduled excursion, a full refund will be given. Whether you’re exploring rivers, oceans, or embarking on an expedition, Viking Cruises has you covered with their exceptional cruise experiences. With operating headquarters in Basel, Switzerland, and marketing headquarters in Los Angeles, California, Viking is a renowned cruise line that caters to various travel preferences.

Are Viking Shore Excursions Refundable?

Viking River Cruises is a well-known cruise line that offers a variety of river cruises around the world. One of the questions that many travelers have is whether or not the shore excursions offered by Viking are refundable. The answer to this question is that it depends on the situation.

In most cases, Viking does offer a full refund for optional shore excursions if you cancel at least 48 hours before the excursion is scheduled to take place. This means that if you change your mind or have a change in plans, you can receive a full refund for the excursion as long as you give enough notice.

However, it’s important to note that this refund policy only applies to optional shore excursions. If the excursion is included in the cost of your cruise, then it may not be refundable. It’s always a good idea to check the specific terms and conditions of your cruise to see if there are any exceptions or limitations.

They strive to provide their guests with the best possible experience, and this includes ensuring that they’re satisfied with their shore excursions. If for any reason you aren’t happy with an excursion, it’s worth reaching out to Viking to discuss your concerns. They may be able to offer a solution or alternative options.

So, if youre planning a river cruise with Viking and have concerns about excursion refunds, it’s always a good idea to review the details of their guarantee policy or reach out to their customer service team for clarification.

How to Cancel a Shore Excursion With Viking River Cruises

If you need to cancel a shore excursion with Viking River Cruises, you can do so by contacting their customer service. They’ve a cancelation policy that allows you to cancel up to 24 hours before the scheduled excursion. Be sure to provide them with your booking details and they’ll assist you with the cancelation process. Keep in mind that there may be a cancelation fee depending on the timing of your cancelation. It’s always best to check their terms and conditions or reach out to their customer service for specific information regarding cancelation policies.

Source: Terms & Conditions – Viking Cruises


With it’s comprehensive range of assurances, from itinerary transparency to exceptional service standards, Viking strives to create unforgettable and seamless experiences for it’s guests. The guarantee symbolizes the company's commitment to delivering excellence and ensuring that every aspect of the cruise meets or exceeds expectations.

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